Associate Customer Onboarding Manager

Responsibilities: Serve as a primary contact for clients, field sales, and all EA activities Support assigned Customer Experience team members by adhering to timelines, requirements, and priorities Support account team members on Lifecycle Onboarding by adhering to timelines, requirements, and priorities Manage client requests to transition EA deals and lifecycle onboarding to an operational state Develop materials and facilitate customer onboarding kickoff calls Document onboarding activities in Gainsight, following playbook protocols Construct and present Customer Success Roadmaps to foster increased adoption and utilization Develop templatized material to review data sets within tools for onboarding purposes Construct client’s online portal, consisting of all EA specifics and requirements, WWT services, WWT engagements, etc

Provide in-depth licensing training and best practices Maintain ongoing knowledge and insight of supported products and programs Partner with all areas of WWT to ensure the client is exposed to services and value throughout the term of their agreements Engage with our OEM partners to achieve expertise around assigned OEM’s products, people, and processes Manage all aspects of client requests in order to drive consumption with full engagement with WWT delivery departments Identify new areas of opportunity beyond current organizational thinking Ability to self-educate and self-regulate time, focus and efforts to appropriately onboard yourself into the role/team, leveraging senior team members as mentor-type partners Qualifications: Experience (1-2 years) in the fields of Customer Success, Sales, Business Development, or Project Management Base-level understanding of Cisco Enterprise Agreements, products and solutions is required, Cisco certification is a plus Proven ability to successfully solve problems quickly and take a “common sense” approach to challenges Ability and willingness to perform comfortably within an ambiguous and quickly changing environment Experience dealing with all levels of Corporate structure Previous Program/Project management a definite plus Strong business acumen Strong internal motivation and passion for learning Proven facilitation skills Strong project or process management skills Education: Undergraduate Degree in related field required 20% Nationwide Travel may be required Certain states and localities require employers to post a reasonable estimate of salary range