Associate Director – Customer Growth Partner (Healthcare and Life Sciences)

Company Description We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight

We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 28 countries, to be exact)

Our work culture is dynamic and non-hierarchical

We are looking for great new colleagues

That is where you come in! Job Description Role Summary The Customer Growth Partner (CGP) owns the overall client engagement and serves as the primary contact for the client relationship, setting direction, shaping the relationship “north star”, and driving client relationship development and growth

The CGP is the owner and key contact person for the client, and accounts for P&L across Lines of Businesses (LoBs), Business Units (BUs) delivering in that account, orchestrating governance and collaboration on Nagarro’s side to ensure seamless client experience

Key Responsibilities Client Relationship Ownership & Growth Owns the overall engagement with the client and act as the primary contact for the relationship

Drives account expansion and diversification across stakeholders, LoBs, and other BUs

Aligns account objectives to BU strategy in collaboration with BU / LoBs and KAM (Key Account Management) leadership

Account Financial Stewardship (Cross-LoBs / Cross-BUs) Is accountable for account budgeting and financials across Project BUs and LoBs, consolidating inputs and steering toward targets

Maintains forecast accuracy by consolidating and updating account-level revenue/margin inputs according to the account-management cadence