Business Operations Transformation & AI Principal

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more

Experian invests in people and new advanced technologies to unlock the power of data

We have an amazing team of 25,200 people in 32 countries

Job Description You will transform how the Operations team delivers value by eliminating manual processes, reducing implementation timelines, and advocating automation and AI at scale

You will design business process workflows, inventory business processes and documentation and implement the automation/AI strategy for Operations

You will report to Experian Automotive’s Senior Vice President, Auto Operations

Minimal travel is required

What Experian looks for: Proven ability to translate complex, cross-functional programs into scalable, measurable outcomes. 3+ years of experience in automation and AI technologies such as Robotic Process Automation (RPA), intelligent document processing, conversational AI, agentic AI, and generative AI applications. 3+ years of experience streamlining and automating sales processes (opportunity management, client vetting, pricing, contracts, compliance, client onboarding) using CRM and other integrated tools

People leadership, with the ability to inspire, mentor, and align teams around innovation and execution

Experience improving operational efficiency, reducing manual toil, and enhancing the employee and patient experience through automation