Call Answering VA

Position: Call Answering VA Number of hours: TBA (Part Time) Schedule: Singapore Timezone Key Responsibilities Answer incoming calls and WhatsApp inquiries professionally and promptly Schedule, confirm, and manage appointments using Google Calendar Provide general information such as: Clinic/location details Office hours Doctors on duty Available appointment slots Price list and basic service inquiries Escalate concerns, urgent matters, or questions outside the approved scope through screenshots and proper documentation Handle emergency-related concerns appropriately and escalate immediately when necessary Maintain accurate appointment records and call notes Send reminders and follow-ups to patients/clients when needed Ensure a polite, calm, and patient approach during all interactions Coordinate with the team regarding schedule updates and client concerns Maintain confidentiality of patient/client information Requirements Fluent in English with clear speaking voice and good pronunciation Excellent communication and customer service skills Patient, polite, and professional when handling callers Expert in Google Calendar management Comfortable handling calls through WhatsApp Strong attention to detail and organizational skills Ability to multitask and work independently Preferably with medical background or experience in healthcare/customer support Knowledge in handling urgent or emergency situations is an advantage Stable internet connection and quiet working environment Experience as a Virtual Assistant, Receptionist, or Call Support is preferred