Call Center - Member Contact Center Rep 1 - Full Time - Remote (AK, AZ, NV, TX,

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent

We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs

We are committed to ensuring that each Member receives a positive service experience and trusted financial advice

Join the Nuvision Team today! Let us be part of your career journey! Sign-on bonus available for eligible external applicants! Contact us today to learn more! The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile

Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc

This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union

MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded

This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members