Care Manager 1

About Empathy Empathy is on a mission to help families through life’s most challenging moments

Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss

With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow

Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need

We work collaboratively to identify pain points and design elegant solutions that empower and support our users

About the Team The Empathy Care Team is a cornerstone of our app and services, enhancing our capacity to assist families

We’re looking for a compassionate, self-starting, organized, and collaborative Care Manager to be a member of our growing Care Team

Your role will involve guiding families through their journey, documenting processes to evolve our knowledge base, and focusing on providing exceptional support to users via our omnichannel support model that includes phone, chat, and email support

We’re currently hiring for the following full-time Care Manager shifts (all times listed in Eastern Time): Sunday - Thurs: 10 AM-6:30 PM ET (Days off: Friday and Saturday) Monday - Friday: 11:00 AM – 7:30 PM ET (Days off: Saturday and Sunday) Monday - Friday: 1:00 PM – 9:30 PM ET (Days off: Saturday and Sunday) You do not need to live in Eastern Time, but please note these are fixed schedules in ET

If you live in another time zone, your working hours will be adjusted to reflect the equivalent shifts in your time zone