Chat Support Clerk

We are seeking a compassionate, organized, and professional Chat Support Clerk to join our growing remote team at Positive Behavior Steps

In this role you will serve as a key point of digital contact for our clients, families, and partners providing timely, accurate, and empathetic support through our live chat platform

Your communication skills, attention to detail, and genuine passion for helping others will directly reflect the mission and values of our organization

Location: United States (Remote)

Key Responsibilities Respond promptly and professionally to inbound client and family inquiries via live chat

Provide accurate information about Positive Behavior Steps' programs, services, and support offerings

Assist clients and families with appointment scheduling, service inquiries, and program navigation

Process and document incoming chat requests, service orders, and client information accurately

Resolve client concerns and complaints with empathy, patience, and professionalism

Accurately log all chat interactions and maintain up-to-date client records in the CRM system

Coordinate with clinical, administrative, and operations teams to escalate and resolve complex client needs

Follow up with clients to confirm resolution and ensure overall satisfaction