Chat Support Clerk
RemoteOK · 5 दिन पहले
जॉब विवरण
We are seeking a compassionate, organized, and professional Chat Support Clerk to join our growing remote team at Positive Behavior Steps
In this role you will serve as a key point of digital contact for our clients, families, and partners providing timely, accurate, and empathetic support through our live chat platform
Your communication skills, attention to detail, and genuine passion for helping others will directly reflect the mission and values of our organization
Location: United States (Remote)
Key Responsibilities Respond promptly and professionally to inbound client and family inquiries via live chat
Provide accurate information about Positive Behavior Steps' programs, services, and support offerings
Assist clients and families with appointment scheduling, service inquiries, and program navigation
Process and document incoming chat requests, service orders, and client information accurately
Resolve client concerns and complaints with empathy, patience, and professionalism
Accurately log all chat interactions and maintain up-to-date client records in the CRM system
Coordinate with clinical, administrative, and operations teams to escalate and resolve complex client needs
Follow up with clients to confirm resolution and ensure overall satisfaction
