Customer Onboarding Coach

Why Housecall Pro? Help us build solutions that build better lives

At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond

We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based

Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros

We also offer: A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k) Paid holidays and flexible, take-it-as-you-need-it paid time off Monthly tech reimbursements A culture built on innovation that values big ideas, no matter where they come from Role Overview: As a Specialist, Onboarding Coach you thrive working in a high-velocity onboarding and support environment that finds success by always changing and adapting

You are customer-focused and excited by the prospect of supporting our newly enrolled customers

You have the ability to listen, understand customer needs, resolve problems, instill confidence, and coach/train to get new customers on track to success

Your objective is to work with newly enrolled Pros to build a customized onboarding plan tailored to their specific needs and anchored on their specific goals