Customer Project Lead

The Customer Project Lead drives flawless execution of large-scale, cross-functional projects that align with customer priorities for growth and maintenance of existing business

This role translates strategic commercial intent into integrated execution plans, proactively manages risks, and ensures reliable delivery of customer and internal commitments across all O-I functions

It takes ownership of a variety of initiatives spanning new customer onboarding, complex network transitions, and NPD projects involving significant operational impacts

This role communicates effectively at an executive level internally and externally, summarizing complex situations into clearly communicable action plans with confidence and authenticity

PRINCIPAL ACCOUNTABILITIES Commercial project leadership: Own end-to-end execution of large, complex commercial initiatives from initiation through stabilization; serve as the single execution owner across multiple workstreams

Translate strategy to execution: Convert commercial strategy and customer commitments into clear project scope, milestones, dependencies, and deliverables; maintain alignment with Commercial leadership on priorities

Program planning & governance: Build and maintain integrated program plans (scope, timelines, critical path, decision points); establish the right cadence, governance forums, and escalation paths

Execution rigor: Drive disciplined follow-through across functions; ensure accountability, action closure, and timely resolution of constraints that could impact delivery

Risk management & readiness: Identify execution, supply, quality, and customer risks; lead mitigation plans, contingency actions, and scenario planning; ensure readiness prior to major transitions, launches, and onboardings