Customer Service Representatives

Company Description As a digital transformation company — and Great Place to Work certified — Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years

We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers

Job Description Please complete SHL testing sent to you upon application to advance to next round. in this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts

This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers

Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends) Some of the high-level tasks of the job include: Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process

Advise the customer of their account open and closed accounts

We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection

We assist customer with information on all optional products

Assist customer with extensions and deferral in times that may not be able to pay

Taking payments and reviewing history/notes and clearly communicating account statuses to customers