Customer Success Manager-Asset Manager

Responsibilities: Serve as a primary operational point of contact for customer asset management, licensing, entitlement, and subscription-related activities Reconcile customer deployment, procurement, entitlement, and consumption data to establish and maintain an accurate license and asset position Maintain ongoing asset data hygiene, validation, governance, and reporting readiness for renewals, audits, compliance discussions, and strategic planning Support customers within Cisco Smart Accounts, Virtual Accounts, licensing portals, and Enterprise Agreement structures Deliver customer onboarding, training sessions, workshops, and operational guidance associated with licensing tools, processes, and best practices Develop and maintain customer-facing and internal documentation including process guides, operational workflows, reporting artifacts, white papers, and training materials Deliver data-driven insights, operational reporting, and pointed analytics to customers and internal stakeholders Support customer adoption, consumption, and value realization efforts in partnership with aligned CSMs and account teams Partner closely with broader Customer Success teams and vertical CSMs to align operational asset management activities with overall customer success strategies and business objectives Contribute to customer health reviews, executive business reviews (EBRs), quarterly success reviews, and strategic planning discussions through operational analysis and reporting Raise critical operational risks, data discrepancies, customer concerns, or process gaps to leadership and account teams as appropriate Manage cross-functional coordination across Sales, Customer Experience, Engineering, Operations, OEM partners, Finance, and delivery teams to drive customer outcomes Support the development and refinement of scalable asset management and Customer Success operational processes Engage directly with OEM partners to build expertise around licensing models, product structures, operational processes, and support requirements Identify opportunities to improve operational efficiency, customer adoption, reporting accuracy, and overall customer experience Maintain accurate activity tracking and customer documentation within Gainsight and associated collaboration platforms Support operational readiness and customer engagement activities associated with large-scale Federal and Public Sector programs Operate effectively within both remote and customer-facing environments, including occasional on-site engagement as required Attend work on a regular and reliable basis and maintain flexibility to support customer needs outside standard business hours when necessary Qualifications: 4–6+ years of experience in Customer Success, Asset Management, Enterprise Software Licensing, Operations, Project Management, Business Analysis, IT, or related customer-facing technology roles Proven experience working within Cisco licensing environments, including Smart Accounts, Virtual Accounts, Enterprise Agreements, and subscription-based software models Strong understanding of software lifecycle management including deployment, entitlement, adoption, consumption, renewals, and operational governance Demonstrated ability to analyze, validate, reconcile, and present complex operational and licensing data Experience supporting enterprise customers within complex, fast-paced, and highly visible technology environments Federal or Public Sector customer experience strongly preferred Strong executive presence with experience presenting to technical teams, operational stakeholders, and senior leadership Demonstrated ability to operate effectively within ambiguous environments with shifting priorities and evolving structures Strong organizational, prioritization, and time management skills with the ability to manage multiple initiatives simultaneously Strong business acumen with the ability to translate operational data into meaningful customer outcomes and recommendations