Data Analyst, IT Service Center

IT Service Center Operations Data Analyst delivers high value insights that improve performance, efficiency, and customer experience of our Service Center operations and projects

This role integrates subject matter expertise in call center metrics and project reporting with strong analytical skills in SQL, Hive, Tableau, and Alteryx to produce scalable reporting, conduct deep dive analytics, and support operational strategies

Responsibilities: Analytical & Critical Thinking Applies advanced analytical methods to solve complex operational problems

Translates ambiguous questions into structured analytical approaches

Identifies trends, relationships, and root causes within large datasets

Technical Proficiency Demonstrates expert-level ability in SQL, Tableau, Hive, and Alteryx

Builds efficient, scalable data models and workflows

Troubleshoots data quality issues and implements sustainable fixes

Business Acumen Understands call center operations, drivers, and performance levers

Connects analytics to business outcomes, operational strategies, and customer experience

Anticipates emerging risks and opportunities based on data

Communication & Storytelling Communicates complex insights clearly to non-technical audiences