Dental Customer Service Rep

The Dental Customer Service Representative plays a key role in supporting providers and policyholders by delivering high-quality service and accurate request processing

This position handles routine customer inquiries related to dental products and services, ensuring timely and effective resolution while maintaining service excellence standards

The CSR supports customer retention by contributing to positive service experiences, collaborating with internal teams, and escalating more complex issues as needed to ensure proper resolution

This role is essential to maintaining efficient operations and fostering strong relationships with customers and providers

Our next training class will start on Friday, July 10th

Structured, paid training with strict attendance expectations; includes systems navigation, call flows, benefit/claims fundamentals, documentation standards, and service quality

Dental Contact center hours of operation are Monday–Friday, 7:00 AM–7:00 PM CST; shift options post-training based on business needs

Occasional late shifts coverage required and overtime opportunities during peak seasons

WHAT WE CAN OFFER YOU: Hourly Wage: Minimum: $20.00 – $20.50, plus annual bonus opportunity

Work-life balance with vacation, personal time and paid holidays

See our benefits and perks page for details

Applicants for this position must not now, nor at any point in the future, require sponsorship for employment