Director of Customer Support

Sana 's vision is simple yet bold: make healthcare easy

All of us can agree healthcare is simply too hard in the US

And our members feel that pain day in and day out

We aim to create an experience that simply feels easy when you need to access our healthcare system

If you need something, you know where to go to get it with care that is a click (or as few clicks as possible!) away

What’s beautiful about a vision oriented toward “easy” is how it imparts a singular feeling

We instinctively know as humans when something is easy versus hard, even if we can’t explain why

We fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey

If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us! We're looking for a passionate, data-driven, and empathetic Director of Customer Support to lead our Customer Support team to the next level

In this role, you will be responsible for delivering the member experience of our future, providing simple yet impactful interactions with humans and technology -- all while personalizing the experience, maximizing engagement, and driving outcomes that truly matter to our end users

Success will be measured through customer satisfaction and our ability to meet and exceed customer support SLAs, while meeting cost-to-serve targets

All while enhancing the daily lives of our members, provider partners, and team