Director of Partner Operations

The Role We are urgently seeking a clinically-adept and highly experienced Director of Partner Operations to lead the strategic management and operational success of our key hospital and health system partnerships

This pivotal role requires a strong fusion of clinical knowledge, expert project management, and strategic account leadership to drive the successful implementation, adoption, and ongoing clinical value realization of our programs within complex hospital environments

You will be the dedicated operational and strategic leader, ensuring seamless integration and achieving defined clinical and operational outcomes

Key Responsibilities Analytics & Strategy: Translate performance reports and KPIs into actionable strategic plans and operational adjustments necessary to meet or exceed targets

Strategic Partnership & Clinical Engagement Account Ownership: Serve as the dedicated operational lead for assigned hospital system partners, owning overall relationship health, partner satisfaction, and driving the achievement of established clinical outcomes

Deep Clinical Integration: Engage directly with hospital department leads, CMOs, CNOs, and operational leaders to understand clinical pathways and ensure seamless integration of our programs into existing hospital workflows

Value Realization: Proactively identify growth opportunities by continuously demonstrating the clinical and economic ROI of the partnership to executive stakeholders

Relationship Cultivation: Build and maintain high-trust, long-term relationships with mid-to-senior level hospital executives

Program/Project Implementation Leadership End-to-End Management: Lead and execute the full project lifecycle for new partner implementations, including detailed planning, resource allocation, and risk management