Field Technician II

What this Job Entails: The Field Technician II will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services

The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities

The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations

This role requires travel

Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work Your Roles and Responsibilities: Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP)

Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry

Help with performing card adds or replacements, software upgrades, and associated testing

Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system

Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments

Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary

Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness