(fluent English) AI Integration Specialist (Czechia)

Who are we? SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years

We have 1300+ people in our international community

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw

With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day

About the role: We are looking for an AI Solutions Architect to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments

Sounds exciting? There’s more to come 💛 What you will do: Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times); Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities; Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage; Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals.; Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience; Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan; Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders; Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities