Freelance Social Media Community Manager

Headquarters: Remote URL: https://mbsocial.com Location: Remote (must work US hours) MB Social is looking for an experienced Community Manager who is passionate about beauty, social media and has a strong track record in defining, building, and overseeing social media strategy while cultivating and nurturing a community

You will join a dynamic, collaborative and fast-paced remote environment, working with top beauty brands to help them grow, engage and support their community

The ideal candidate will have a social-first approach, is super flexible, nimble and can juggle projects that change in real time

WHO YOU ARE: Always connected

Positive, collaborative, and a team player

Effective communicator

Proactive, resourceful, and a creative problem solver

Extremely organized and detail-oriented

ROLE & RESPONSIBILITIES: Manage and grow online communities for multiple clients across various social platforms, including, but not limited to, Instagram, TikTok, Facebook, X, and LinkedIn Daily Engagement: Manage and respond to all messages, comments, mentions, tagged photos, hashtags, and influencers/ambassador content Customer Service: Respond to questions, escalate concerns, provide recommendations, and collaborate with brand teams as needed Utilize client tools/preferred platforms (Sprout Social, Sprinklr, Meltwater, Dash Hudson, etc.) Create and update FAQ documents as new answers arise Monitor, respond to, and track Influencer inbounds Support the Account Directors, and assist with social content calendar management by scheduling approved content, posting daily in-app (Reels, Stories, TikToks), and ensure all content goes live daily and is error-free Monthly Reporting: Add data, insights, and recommendations for review by the Account Director Stay up-to-date with social trends, topics and emerging platforms QUALIFICATIONS: 1+ years of community management experience at an agency OR experience with high-volume brand(s), specifically with organic social media (beauty, luxury, fashion, wellness) Experience building engaged brand communities on social media Experience with community management tools (Sprinklr, Sprout Social, Dash Social, etc.) Deep understanding of social platforms (Instagram, TikTok, Facebook, etc.) Excellent communication (written, oral, interpersonal) and grammar skills Creative writer with the ability to embody a brand’s tone of voice Strong attention to detail, critical thinker, and problem-solver Customer Service experience a plus REPORTS TO: Director of Community Management MEASUREMENT/EXPECTATIONS: Client feedback Team Lead feedback Daily/monthly scope is maintained All checks are completed and inbounds are engaged with Response rate where applicable Accuracy on TOV Customer service questions are answered in a timely manner Influencer inbounds are properly responded to (maybe or no) and tracked Team lead/client is regularly alerted of new customer service/influencer inbounds Daily or weekly depending on client preference and urgency FAQ document is up to date Time Trackers is up-to-date and accurate Monday.com is up to date: meeting agendas are linked, next steps are added, brand decks/information is saved and linked, board is updated daily and weekly Client/team agenda is created at least 1 day in advance Agenda is updated: community management insights, tracker updates (Customer Service, Influencer/PR, etc.), pending questions, and competitor performance (if for a SMM client) Notes, next steps, and client feedback and are clear Content is scheduled 1-2 weeks in advance and follows the content calendar Content is error-free (no typos, correct links, tags work) Monthly recaps are submitted on time with little to no feedback ABOUT MB SOCIAL: MB Social is a full-service social media agency for global businesses, brands, and talent led by a team of passionate women who believe social media starts with an engaged community