Global Customer Operations Team Lead

At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant

As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights

Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence

Together, we make workplaces safer every day

Veriforce is seeking a Customer Operations Team Lead, a dynamic leader to manage a team responsible for end-to-end customer journey that blends light sales, guided onboarding, general support assistance, proactive value engagement, and renewal reminders—designed to drive satisfaction and outcomes across the full customer lifecycle, not just a single moment in time

This is a journey-centric role, not a siloed function

You and your team will engage with Contractors across activation, support, and renewal, ensuring a consistent, high-quality experience that drives compliance, retention, and long-term value

You’ll operate at the intersection of Customer Success, Support, and Operations, owning key moments that directly influence Contractor conversion, satisfaction, and renewal outcomes

We believe that stellar customer experience is crucial to our mission, the success of our teams, and the value our customers appreciate

The Customer Operations Team Lead plays a critical role in ensuring our teams deliver consistent, high-quality experience for Veriforce Contractors

This is a multi-capability, journey-oriented role that blends customer engagement, problem resolution, and value reinforcement