IT Operations/Support Lead

Role Overview We’re looking for an IT Manager to own our internal IT ecosystem end-to-end

This role will lead the management of laptops and workstations, define and enforce security standards, oversee SSO and identity access management, and manage SaaS and software licensing across the company

You’ll be the go-to person for keeping our environment secure, reliable, and easy to use for a mostly remote workforce

Key Responsibilities Endpoint & Asset Management Own the full lifecycle of laptops and workstations (procurement, imaging, deployment, recovery, and decommissioning)

Implement and administer MDM/endpoint management tools (e.g., Intune, Jamf, Kandji, Workspace ONE) for configuration, patching, and policy enforcement

Maintain an accurate asset inventory for all company-owned devices and key peripherals

Define and maintain standard images and baseline configurations for different roles and teams

Identity, Access & SSO Administer our identity provider and SSO platform (e.g., Okta, Azure AD, Google Workspace), including application integrations and lifecycle management

Implement and maintain role-based access control (RBAC) , ensuring least-privilege access and appropriate group/role design

Own the joiner/mover/leaver process: onboarding, offboarding, and access changes across all core systems

Monitor access logs and authentication events; partner with security to respond to suspicious activity

Security & Compliance Define, document, and enforce IT and security policies (passwords, MFA, endpoint configuration, data handling, acceptable use, remote work standards)