Junior Customer Support Specialist

What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure

Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers

That means we take away 100% of the pain of payment fragmentation

It’s faster, safer, cheaper, and, above all, way better

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally

The role We are looking for someone who would like to start their journey in customer support

You will be working with our buyers (end users) from software companies that use our platform, learning how to offer top-notch support

You’ll be searching for transactions, processing refunds and subscription cancellation requests, and much more

The ideal candidate will be able to follow our internal process we have in place as well as instructions set by our customers

You will have a strong sense of empathy and you care about people as much as you care about getting your work done

You also have a natural fluidity and thoughtfulness to your written and verbal communication

You will be part of a global team of buyer support specialists, reporting to the Buyer Support Team Leads