Level 1 Help Desk Technician

About The Auctus Group LLC Who we are: We’re big on people and culture at the Auctus Group

Our most important role as a company is to provide an amazing working environment for our team

We’ve been work-from-home-warriors since before it was cool

We support (like encourage and fund) continuing education

We match charitable donations

Our whole goal is: work to live not live to work

Oh and we’re weirdos too…we do remote happy hours and have a book club and goofy stuff like that

Who we’re looking for: Smart, talented, tech-savvy, experienced, go-getter types

You’ll do well if: you like a fast-paced environment, you thrive with change and development, you like giving feedback, you’re a team player, you love learning/sleuthing, you’re big on accountability

Position Summary We are seeking a dependable and customer-focused Level 1 Help Desk Technician to join our growing healthcare technology and medical billing organization

This role is responsible for providing first-line technical support to internal employees across multiple departments, including operations, billing, reporting, and leadership teams

The ideal candidate has prior IT support experience, strong communication skills, and the ability to troubleshoot common technical issues efficiently while maintaining professionalism and a service-oriented mindset