Licensed Customer Service Representative

Description Join Our Team as a Remote Experienced and Licensed Customer Service Representative! Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs

Independently solve problems relating to policies within scope and escalate others as appropriate

Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business

Training: Paid training is Monday – Friday, 9:00am – 5:30pm EST (full time)

Training is a critical component to your success, and that success starts with reliable attendance

Attendance and active engagement during training is mandatory for success in this role

Shift: After onboarding and training is complete, go-forward shifts will have a start time between 11:30 am – 1:30 pm EST with a weekend rotation

One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend

Work Location: All equipment is provided

However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work

License: Active P&C Producers insurance license REQUIRED

We are currently not hiring in NY, CA, AK, HI, NM or IL