
Mac MSP Help Desk Guru (work from home)
Ignition, Inc. · WeWorkRemotely · आज
जॉब विवरण
Headquarters: ignitionit.com URL: https://ignitionit.com Fully Remote · Work from home · Full-time (Eastern or Pacific time zones) · Apple-first TL;DR ignitionit.com is a seasoned, Apple-first MSP — in business for almost 30 years — and we're hiring a Help Desk Technician to be the friendly, capable first voice our clients reach when something isn't working
This position is a remote, work-from-home, full-time role
We've written this as a junior-to-mid-level job description because that's where most great people start on our team
But if you're more seasoned — comfortable in identity, MDM, or security work — don't scroll past
We'd be delighted to find someone who can step in higher up the ladder, and we'll happily talk about a more senior scope and comp if that's you
What the actual job??? Unlike many IT shops, we believe that the technology is the tactic
The actual job is making people feel taken care of
One of our core values is “49% tech support, 51% human support.” You'll succeed by configuring devices, resetting access, untangling email, and chasing down the gremlin that's been haunting someone's conference room
But you'll know you succeeded when a client exhales and says, “Thank goodness you're on it!” That Warm Fuzzy Feeling™ is the actual product
The green lights on the dashboard are just how we get there
In a typical week, you might: Onboard a new hire at a fast-growing startup: provision their Mac, set up their Google Workspace or Microsoft 365 accounts, enroll the device in MDM, and make sure day one feels effortless
