Manager, Client Success

We do Consulting Differently Second Sight Solutions, a subsidiary of Berkeley Research Group (BRG), is a health technology company, and our innovative technology reimagines how drug discount data is exchanged, establishing new connections and improving transparency for drug manufacturers and their customers

Our customers and partners trust us to deliver reliable, first-to-market solutions and safeguard the data we receive

We trust our employees, and our culture gives them the freedom to create, collaborate, and grow

Our leaders are industry experts, creative, unafraid to challenge the status quo, and the pioneers of market-changing solutions

The Client Success Manager will work closely with the Client Success Team to manage our key account portfolios

The Client Success Manager will be responsible for managing and nurturing client relationships to drive satisfaction, retention, and growth

They will serve as the primary point of contact for assigned accounts, understanding their needs, and fostering interest in Second Sight’s innovative solutions

They will execute strategic account growth plans with input from Executive Leadership

Responsibilities Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, serving as their trusted advisor and advocate within the company

Account Growth: Drive account growth by proactively identifying expansion opportunities, aligning solutions to client business objectives, and demonstrating measurable ROI through performance tracking and strategic recommendations

Customer Satisfaction: Monitor client satisfaction and proactively address any issues or concerns to ensure a positive experience and maintain high levels of customer retention