Manager, Customer Success (ENT/Ophth)

Join the Team Modernizing Medicine At ModMed , we’re not just building software—we’re reimagining the healthcare experience

Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code

This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care

A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction

From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started

Ready to modernize medicine with us? Job Description Summary: ModMed is hiring a Manager, Customer Success to join our positive, passionate, and high-performing Customer Success team focused on our Otolaryngology & Ophthalmic clinical solutions

The Manager is responsible for a team of Customer Success Managers (CSMs) who are focused on driving adoption, mitigating risk, and identifying upsell opportunities while providing a world-class customer experience

This is an exciting opportunity to partner with leadership to establish strategic plans and objectives that deliver against specific KPIs for the customers of our verticals within a fast-paced Healthcare IT company that is truly Modernizing Medicine! Your Role: Design and execute strategies to optimize the customer success journey