Operations Manager (Germany)

Headquarters: Wrocław/Katowice - 2 days office/3 days remote URL: http://ey.com Operations Manager (Germany) Location: Wrocław/Katowice - 2 days office/3 days remote Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY

The opportunity The Operation Manager (Germany) will actively establish and maintain positive relationships with functional leaders of the Germany team ensuring their functional priorities, issues & concerns are addressed timely

This role requires functional hands-on approach to achieving best-in-class delivery experience between GDS and EY Germany by fostering collaboration across various departments & teams

Your key responsibilities Operation management: Collaborate with cross-functional teams across geographies, ensuring effective relationship

Drive operational excellence, standardization, and scalability across engagements

Monitor KPIs, SLAs, and client satisfaction metrics across branches

Address operational issues raised by the Germany and GDS Enablement Services functional leaders

Supporting AI initiatives by coordinating details for their function

Mentor and coach team members, fostering a high-performance culture

Relationship & Stakeholder management Actively establish and maintain positive relationships with existing functional leaders and POC’s across Germany and GDS and help by addressing their concerns

Serve as the key point of contact for any issues that arise, ensuring timely and effective resolution Establishing a cadence with function leaders and / or deputies to get an appreciation of each function and its competencies