Pre-Sales Solution Architect- AWS

At TTEC Digital , we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process

Our vision is the same, a place where employees know they can thrive

TTEC Digital is seeking a Pre-sales Solution Architect to join our SandcastleCX team

This is a 100% remote role, expanding beyond our existing team in North America

The SandcastleCX program is designed to go beyond a demo or traditional sandbox

We provide a dedicated and custom-built cloud environment enabling clients to explore CX technologies like CCaaS, CRM, AI, Analytics, and proprietary IP

Customers can validate integrations, workflows, and platform capabilities in a live, configurable environment

We currently need to hire an experienced Pre-sales/Solution Architect focused on Amazon AWS Connect technologies

Your role is that of a technical subject matter expert supporting pre- and post-sale proof of concept customer engagements featuring Amazon technologies in combination with other customer experience platforms

What You Will Do: Customer requirements gathering, design, and documentation

Acquire technology stacks for SandcastleCX engagements

Plan and coordinate customer enablement sessions