PS | German Player Support Advocate - Remote (Full Time and Part-time)

About the company Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world

Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences

Experience our side of life

For more information, visit www.side.inc

About the role Side is looking for a Full-Time German Player Support Advocate

As a Player Support Advocate, you’ll represent our brand by delivering top-tier support to gamers and loyal customers

We’re looking for someone passionate about customer service, calm under pressure, technically inclined, and proactive with a positive "can-do" attitude

Working in a global, multilingual environment, your goal will be to ensure a seamless and positive customer experience

We provide full training and ongoing support, with clear career progression opportunities, including Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even Game Master! Key Responsibilities Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism