Regional Customer Support Director

Job Description Summary We are seeking an experienced Regional Customer Support Director for the GE Vernova Electrification Software business in EMEA, responsible for leading customer support operations across Europe and MENAT

This role leads regional teams and strategic service partners to deliver reliable, high quality support for mission critical grid software solutions, ensuring operational excellence and strong customer satisfaction

Job Description GE Vernova’s Electrification Software business delivers digital solutions that help utilities and grid operators plan, operate, and maintain reliable electric transmission and distribution networks

This role oversees customer support for all Electrification Software transmission and distribution solutions, including grid operations, asset performance, data and analytics, and planning applications

These products support customers’ live, production‑critical environments, making support quality and responsiveness essential

Key Responsibilities: Lead and manage regional customer support delivery across the EMEA grid software business, ensuring service levels, quality standards, and customer satisfaction targets are met

Act as the escalation point for complex or critical customer issues, particularly those impacting customer production systems

Partner with regional and global leadership to align support strategies with broader grid software and services objectives

Monitor and manage support backlogs, aging cases, and response performance to ensure operational stability

Analyze support performance metrics, identify trends, and implement data‑driven improvements