Regional Customer Support Director
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Job Description Summary We are seeking an experienced Regional Customer Support Director for the GE Vernova Electrification Software business in EMEA, responsible for leading customer support operations across Europe and MENAT
This role leads regional teams and strategic service partners to deliver reliable, high quality support for mission critical grid software solutions, ensuring operational excellence and strong customer satisfaction
Job Description GE Vernova’s Electrification Software business delivers digital solutions that help utilities and grid operators plan, operate, and maintain reliable electric transmission and distribution networks
This role oversees customer support for all Electrification Software transmission and distribution solutions, including grid operations, asset performance, data and analytics, and planning applications
These products support customers’ live, production‑critical environments, making support quality and responsiveness essential
Key Responsibilities: Lead and manage regional customer support delivery across the EMEA grid software business, ensuring service levels, quality standards, and customer satisfaction targets are met
Act as the escalation point for complex or critical customer issues, particularly those impacting customer production systems
Partner with regional and global leadership to align support strategies with broader grid software and services objectives
Monitor and manage support backlogs, aging cases, and response performance to ensure operational stability
Analyze support performance metrics, identify trends, and implement data‑driven improvements
