Senior Relationship Manager- Enterprise/Global Brands

Experian is seeking a Senior Relationship Manager to lead and expand strategic business relationships with Global Enterprise clients, driving retention, client satisfaction, and growth activities

The ideal candidate will have 5+ years of complex relationship management experience, a bachelor's degree, and experience in Experian Employer Services

Requirements Develop executive-level relationships with clients by researching and understanding complex business needs, responding to client requests, and serving as the primary liaison between the client and internal departments

Create and maintain strategic account plans for top Global Enterprise clients

Assist in the renewal of existing business in partnership with the Client Development Executive

Own client retention activities, ongoing satisfaction and long-term relationship health across assigned accounts

Generate client advocacy and referenceable success stories that can be leveraged in the market

Marshal cross-functional resources to ensure client satisfaction and elevate voice of client insights to promote innovation

Maintain and expand relationships within the client network across multiple buyer personas, stakeholders and executive sponsors

Gather data and insights regarding usage, outcomes and business value; ensure adoption and usage align with projected levels and strategic objectives

Lead client briefings, quarterly business reviews, executive summaries and senior stakeholder presentations

Collaborate with Customer Success team on data quality best practices and proactively address gaps, risks and growth opportunities