Senior Relationship Manager- Enterprise/Global Brands
Himalayas · 5 दिन पहले
जॉब विवरण
Experian is seeking a Senior Relationship Manager to lead and expand strategic business relationships with Global Enterprise clients, driving retention, client satisfaction, and growth activities
The ideal candidate will have 5+ years of complex relationship management experience, a bachelor's degree, and experience in Experian Employer Services
Requirements Develop executive-level relationships with clients by researching and understanding complex business needs, responding to client requests, and serving as the primary liaison between the client and internal departments
Create and maintain strategic account plans for top Global Enterprise clients
Assist in the renewal of existing business in partnership with the Client Development Executive
Own client retention activities, ongoing satisfaction and long-term relationship health across assigned accounts
Generate client advocacy and referenceable success stories that can be leveraged in the market
Marshal cross-functional resources to ensure client satisfaction and elevate voice of client insights to promote innovation
Maintain and expand relationships within the client network across multiple buyer personas, stakeholders and executive sponsors
Gather data and insights regarding usage, outcomes and business value; ensure adoption and usage align with projected levels and strategic objectives
Lead client briefings, quarterly business reviews, executive summaries and senior stakeholder presentations
Collaborate with Customer Success team on data quality best practices and proactively address gaps, risks and growth opportunities
