Technical Support Analyst - Operations (m/f/d)

Headquarters: Germany URL: https://www.korial.com/ ABOUT THIS POSITION This role is a unique opportunity to be a founding member of our 24/7 global "follow-the-sun" support model

We are specifically hiring for or the evening shift aligned with U.S

Central Time to provide critical, real-time support to our key customers during their peak operational hours in Europe

Based in the United States, you will be the expert on duty, ensuring our robotic fleets and customers are successful overnight

This is not a standard 9-to-5

This role is built for a reliable, independent individual who thrives working non-traditional hours

Your mission is to provide world-class technical support while building the processes and documentation that will define our global service excellence

Please note: This position requires working on a consistent evening schedule (e.g., approximately 4 PM to 12 AM Central Standard Time) and weekends as part of a rotational team

YOUR TASKS Provide Critical Evening Support: Act as the primary support contact during the evening shift (approx. 4 PM - 12 AM Central StandardTime), bridging time zones to provide uninterrupted assistance to customers across Europe, Asia-Pacific, and the Middle East

Drive the Customer Support Experience: Manage the inbound support queue through tickets, chat, and other channels by providingexpert guidance and troubleshooting for our mobile robot fleets

Drive Service Excellence: Implement and refine support processes to build a predictable, high-quality, and scalable support system for our global operations