Workforce Management Specialist

About DrFirst For 25 years, DrFirst has empowered providers and patients to achieve better health through intelligent medication management

We improve healthcare workflows and help patients start and stay on therapy with end to end solutions enhancing prescription access, affordability, and adherence

Our solutions help 100 million patients a year and are used by more than 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S

This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth

Here you will get to work with some of the smartest and most interesting people around, solving unique and complex challenges in healthcare on a scale matched by few companies

If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, and care about working with smart colleagues, we want to talk to you

Position Overview The Workforce Management Specialist owns capacity planning, scheduling, and real time staffing operations across the Customer Support organization at DrFirst

This individual contributor role provides the operational backbone enabling our support teams to consistently meet service level commitments as the organization grows and evolves

This role partners closely with Zendesk Administration on routing and queue alignment, but the core focus is workforce management: forecasting demand, building schedules, monitoring intraday performance, and ensuring the right people are in the right place at the right time

The ideal candidate is analytically strong, operationally disciplined, and comfortable working independently in a fast paced environment