A city-based citizens’ collective has raised serious concerns over alleged unfair fare practices by drivers operating on app-based transport platforms such as Uber, Ola, and Rapido in Coimbatore. Citizens Voice Coimbatore (CVC) said it has been receiving multiple complaints from the public regarding drivers demanding extra cash beyond the fare displayed in the app after the journey is completed. In several instances, passengers are reportedly being pressured to provide additional tips under duress.
Another recurring grievance pertains to surge pricing during peak hours or when ride availability is low. CVC noted that while the apps encourage passengers to increase the fare to attract drivers, certain drivers continue to insist on extra payments even after the revised fare has been accepted and the ride confirmed. In cases where passengers refuse such demands and cancel the ride, cancellation charges are often imposed, adding to the financial burden.
The collective expressed frustration over what it describes as inadequate redressal of these complaints by local transport authorities. In many instances, authorities have reportedly responded to grievances by stating that the companies involved are “global” entities and therefore difficult to regulate locally. CVC strongly contested this view, asserting that any commercial entity operating within Tamil Nadu or India must comply with the country’s laws and regulations, irrespective of its international presence or digital business model.
Highlighting the need for systemic accountability, CVC has urged the Regional Transport Authorities (RTOs), Transport Department officials, consumer protection authorities, and the state government to take immediate steps to ensure transparency and accountability in app-based transportation services. The group has also proposed the introduction of an oil price-linked fare structure to ensure fairness for both commuters and drivers. Additionally, CVC has suggested the creation of a dedicated mechanism that would allow passengers to register complaints directly whenever drivers demand extra fares beyond the app-displayed amount.
The complaints have surfaced at a time when app-based mobility services have become integral to daily commuting in Coimbatore, offering what is widely perceived as transparent fare systems, safer travel options, and reliable transportation. However, CVC’s latest intervention underscores growing public unease over exploitative practices that undermine the convenience these platforms are meant to provide.
In its public statement, CVC emphasized that consumer protection must take precedence over corporate convenience, and called for stronger regulatory oversight to prevent profiteering under the guise of dynamic pricing. The collective has also appealed to local authorities to review cancellation policies and ensure that no passenger is penalized for refusing to pay unauthorized extra charges.
As the matter gains attention, commuters in Coimbatore are being advised to report any instances of fare manipulation or coercion to consumer forums and transport authorities while ensuring they retain receipts and app screenshots as evidence. The issue is expected to be taken up in upcoming meetings between transport officials and app-based aggregators to discuss compliance and consumer safeguards.
